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STP 2.0 – smart touch processing

A common goal of many process-oriented organisations is to increase throughput through straight-through processing (we’ll call it STP 1.0).  This can be tricky in environments where automating a bad decision can have quite substantial impacts.

In addition to applying smarts to increase our throughput,  we should go the next step and apply the smarts to know when a manual decision by a knowledge worker is required.

James Taylor alludes to all this in his recent blog posts on the Gartner BPM conference.

This idea needs a name – Introducing STP 2.0 – Smart Touch Processing.

Leave a Comment October 21, 2009

Welcome to blog.ujuzi.com

Welcome – this blog is about sharing and growing our ujuzi:

• our experience – over 30 years in total in the domains of business process improvement and using technology for business advantage
• our knowledge and expertise – accumulated over time, and ever growing
• our skill and technique - how to put what we know into action

We don’t claim to know it all – far from it – this blog is more about an opportunity to get some good old 360-degree review on what we think we do know!

Enjoy.

Leave a Comment August 1, 2009